Privacy Policy
Introduction
This Privacy Policy describes how WINFIN SOLUTIONS and its affiliates (collectively “WINFIN SOLUTIONS”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://www.winfinsolutions.in/ (hereinafter referred to as the “Platform”).
Please note that you may be able to browse certain sections of the Platform without registering with us.
We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India including, but not limited to, the laws applicable to data protection and privacy.
If you do not agree, please do not use or access our Platform.
Collection
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship.
Some of the information that we may collect includes, but is not limited to, personal data/information provided to us during sign-up/registering or using our Platform, such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address.
Some sensitive personal data may be collected with your consent, such as your bank account, credit/debit card, or other payment instrument information, or biometric information such as your facial features or physiological information (to enable certain features when opted for, available on the Platform), all in accordance with applicable law(s).
You always have the option not to provide information by choosing not to use a particular service or feature on the Platform.
We may track your behaviour, preferences, and other information that you choose to provide on our Platform.
This information is compiled and analysed on an aggregated basis.
We will also collect your information related to your transactions on the Platform and such third-party business partner platforms.
When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies.
We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.
If you receive an email or call from a person/association claiming to be Winfin Solutions/Shaji Sebastian seeking any personal data such as debit/credit card PIN, net banking, or mobile banking password, do not provide such information.
If you have already revealed such information, report it immediately to the appropriate law enforcement agency.
Usage
We use personal data to provide the services you request.
To the extent we use your personal data to market to you, we will provide you the ability to opt out of such uses.
We use your personal data to assist sellers and business partners in handling and fulfilling orders, enhance customer experience, resolve disputes, troubleshoot problems, inform you about online and offline offers, products, services, and updates, customize your experience, detect and protect us against error, fraud, and other criminal activity, enforce our terms and conditions, conduct marketing research, analysis, and surveys, and as otherwise described to you at the time of information collection.
You understand that your access to these products/services may be affected in the event permission is not provided to us.
Sharing
We may share your personal data internally within our group entities, corporate entities, and affiliates to provide you access to services and products offered by them.
These entities and affiliates may market to you as a result of such sharing unless you explicitly opt out.
We may disclose personal data to third parties such as sellers, business partners, service providers (including logistics partners, prepaid payment instrument issuers, third-party reward programs, and other payment options you opt for).
These disclosures may be required to provide you access to our services and products, comply with legal obligations, enforce our user agreement, facilitate marketing and advertising, or prevent, detect, and investigate fraudulent or illegal activities.
We may disclose personal and sensitive personal data to government agencies or authorized law enforcement agencies if required by law or in good faith that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes.
We may also disclose personal data to law enforcement, third-party rights owners, or others in good faith to enforce our Terms of Use or Privacy Policy, respond to claims that an advertisement, posting, or content violates rights, or protect the rights, property, or personal safety of users or the general public.
Security Precautions
To protect your personal data from unauthorized access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures.
Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines and offer the use of a secure server.
However, transmission of information over the internet is not completely secure.
By using the Platform, you accept the security implications of data transmission, which cannot always be guaranteed as completely secure.
Users are responsible for ensuring the protection of login and password records for their accounts.
Data Deletion and Retention
You may delete your account through your profile and settings on our Platform.
This action will result in the loss of all information related to your account.
You may also write to us at the contact information provided below for assistance.
We may, in the event of any pending grievance, claims, shipments, or other services, refuse or delay deletion of the account.
Once the account is deleted, you will lose access to it.
We retain your personal data for a period no longer than required for the purpose it was collected or as required under applicable law.
We may retain anonymized data for analytical and research purposes.
Your Rights
You may access, rectify, and update your personal data directly through functionalities provided on the Platform.
Consent
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy.
If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information per this Privacy Policy.
You consent to us (including our corporate entities, affiliates, partners, and third parties) contacting you via SMS, instant messaging apps, calls, or emails for the purposes specified in this Privacy Policy.
You may withdraw your consent by writing to the Grievance Officer at the contact information provided below with the subject line “Withdrawal of consent for processing personal data.”
Please note that your withdrawal of consent will not be retrospective and will be subject to this Privacy Policy, the Terms of Use, and applicable laws.
We reserve the right to restrict or deny services that require such information.
Changes to this Privacy Policy
Please check our Privacy Policy periodically for changes.
We may update this Policy to reflect changes in our information practices and may notify you about significant changes as required under applicable laws.
Grievance Officer
Name: Shaji Sebastian
Designation: CEO, Winfin Solutions
Company Name and Address:
WINFIN SOLUTIONS
18/314-H, SM Complex,
Thengana (Kannavatta), Perumpanachy PO,
Changanacherry, Kottayam,
Kerala 686536, India
Contact:
Phone:9645201777
Time: Monday – Friday (09:00 – 18:00)